Privacy Policy
This policy explains what information we collect when you visit this website or use the platform, why we collect it, and the choices you have. It covers two groups of people: the consultancies and staff who use the platform, and the students whose records consultancies manage in it.
01Who controls student data
Consultancies decide which student information to record and why. For student records, the consultancy is the data controller (or data fiduciary) and we act as its processor, handling that data only on the consultancy's instructions.
For information about consultancy accounts and visitors to this website, we decide how it is used and are responsible for it.
02Information we collect
We collect only what is needed to run the service:
- Account details: name, work email, role, consultancy name, city and seat count provided at sign up.
- Student records entered by a consultancy: contact details, academic history, test scores, budget, preferences, applications and notes.
- Documents uploaded by students or staff, such as passports, transcripts, test reports, statements of purpose and financial documents.
- Usage information: sign-in times, pages used, device and browser type, and an audit log of document views and downloads.
- Messages sent through the sign up and contact forms on this website.
03How we use information
We use information to provide and secure the platform, to create and manage accounts, to send login credentials and service messages, to provide support, and to improve the product. Student data is used only to deliver the features the consultancy uses, such as course matching and document checklists.
04AI features
AI features such as course matching, offer letter reading and call summaries process student data to produce suggestions for counsellors. Suggestions are always reviewed by a person before they are shared with a student.
Student data is not used to train general-purpose AI models, and it is not shared with other consultancies.
06Security
Documents are encrypted in transit and at rest. Access to student records is limited by role, so by default only the assigned counsellor and admins can open a student's documents, and every view and download is logged.
07Retention and deletion
We keep account and student data for as long as the consultancy's subscription is active. A consultancy can delete a student record or document at any time, and can ask us to delete all of its data when it leaves. Deleted data is removed from active systems promptly and from backups on their normal rotation.
08Your rights
Depending on where you live, including under India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct or delete your personal data, and to withdraw consent. Students should first contact the consultancy that manages their record. Consultancy users and website visitors can reach us through the Connect with us page.
10Changes to this policy
If we make material changes, we will notify account admins by email before they take effect.